FAQ

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match the criteria.

You can contact us on our contact page and we will get back to you soonest possible.

Some times but very rarely your items may be sent out separately but will arrive. If that doesn't seem to be the case, please email us and we will take care of the issue immediately.

You will get a tracking number once your order has shipped and you will get an email when your order ships.

We accept payment through debit/credit cards and Paypal.

We ship worldwide.

You can track your package on your order status page by login to your account and go to my account.

Once shipped, your order will arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

Kindly check your SPAM folder to see if your confirmation email was sent there.

Login to your account then go to my account and there you will find your orders.

We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

It will usually take 10-29 business days for all orders to arrive.

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

You can be absolutely sure that all purchases here are safe and secure.

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.